"It's safe to say that I will encouraging my team to participate in the Scenic Rim Welcomes The World program, especially the pilots. I see great value in it and I think it's great that it can be undertaken anywhere and is available online. I recommend it to my industry contacts and I am looking forward for the other regional programs to roll out."
- Captain Mike Jarvis, Chief Pilot & Director, Pterodactyl Helicopters
ICMS, a Professional Conference Organiser, participated in BWTW training specifically tailored for the International Horticultural Congress 2014 (15 event team staff and event volunteers).
"Thank you so much for today's training - it was such a valuable exercise - I learnt heaps!"
- Suellen Holland, Executive Manager, ICMS Australasia Pty Ltd
Black & White Cabs
"Our Sales and Marketing Team proudly received their Brisbane Welcomes The World Certificates today with the Lord Mayor! We are so excited to embrace this program for the G20 and beyond!"
- Black & White Cabs Sales & Marketing Team
"This is such an important initiative for the City of Brisbane - we are thrilled to be participating and we can't wait to have all our front-line staff inducted into the program."
- Bronwyn Klepp, Principal Marketing and Advertising Officer,
Queensland Art Gallery / Gallery of Modern Art
Queensland Museum and Sciencentre
Extract from QM Media Release:
Queensland Museum and Sciencentre Visitor Services Manager Martie McConnell believes the program translates well for the visitor services staff, as it is all about taking the visitor experience to the next level.
"Although we are good at what we do... we can always be better! The more information we have the more likely we are to exceed our visitors' expectations".
Martie attended the face-to-face training with two team leaders and six visitor services officers in tow. The team will return to the museum armed with the know-how to guide the remaining 38 floor staff and 45 volunteers through the online modules.
Although Brisbane may already be seen as an approachable city with a "friendly" reputation, the interactive program is geared at encouraging participants to think about what makes Brisbane special and how they can share that with their visitors.
"The more information about Brisbane that I have, the easier it is for me to connect with a broader demographic of visitors and provide them with an exceptional experience," Martie said.
- Queensland Museum and Sciencentre Visitor Services Manager Martie McConnell
"Thanks to you all for giving us this great opportunity and great experience - fantastic knowledge about our beautiful city of Brisbane."
- Faruk Genel, G20 volunteer
Tourism and Events Queensland
Tourism and Events Queensland (TEQ) participated in BWTW training as part of Brisbane's preparations as Host City for G20 2014.
"Forty TEQ members have now completed this program - what an enthusiastic response from the TEQ family! Official celebrations were held with the Brisbane Lord Mayor to formally acknowledge and congratulate every participant, which exceeded 1000 front line industry staff across the city and reached another 2000+ as G20 officials and volunteer participants. Proudly, TEQ has been a significant part of this incredible success."
- Sharon Raguse, Destination Director Brisbane and Southern Queensland Country, Destination Partnerships - Tourism and Events Queensland