Brisbane Visitor Information Centre
PO Box 12260,
George Street,
Brisbane QLD 4003
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Brisbane Visitor Information Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.visitbrisbane.com.au
Brisbane Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
Brisbane Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services.
• Purchase Brisbane Visitor Information Centre products or services
Information collected when you purchase from www.visitbrisbane.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
Brisbane Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Brisbane Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Brisbane Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.visitbrisbane.com.au
• Legal obligations
Brisbane Visitor Information Centre may be required by law to disclose information provided by you to www.visitbrisbane.com.au for the purposes of obtaining products or services from www.visitbrisbane.com.au. Brisbane Visitor Information Centre may also disclose information against someone who poses a threat to Brisbane Visitor Information Centre interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Brisbane Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to www.visitbrisbane.com.au in your booking, please contact us.
• General
VALIDITY OF RATES
All prices listed on this website are in Australian Dollars (AUD$) and are inclusive of any government taxes and levies applicable at the time of compilation of this website. Brisbane Visitor Information Centre reserves the right to amend prices to reflect any changes in government taxes and/or levies or to include any new government taxes and/or levies when they are introduced.
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax (currently calculated at 10%). Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
PAYMENTS AND DEPOSITS
For bookings made with Gold Medal Operators, that is immediate confirmation at the time of booking online, full payment is due at the time of booking. For bookings made with 24 hour Operators, payment is due within 24 hours of receiving written confirmation from Brisbane Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.
CANCELLATION POLICY
For all Bookings: whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc GST) administration fee in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control. Please view the operator's cancellation and indemnity policy before paying for your booking.
REFUNDS
As a guideline, no refunds are made for tour/cruise bookings cancelled within 24 hours of travel. No refunds are made for bookings of accommodation or tours/packages with an accommodation component cancelled within 72 hours of travel. No refunds are made for any missed services or services cancelled by the customer once travel has commenced. Please refer to individual operators’ terms and conditions for more specific details. All cancellations must be advised to Brisbane Visitor Information Centre.
For tours/cruises/packages cancelled by the operator, Brisbane Visitor Information Centre will provide a full refund or transfer the booking to an alternative date or tour after consultation with the customer.
TOURS
These operators reserve the right to alter itineraries at any time as a result of fire, flood, tides, extreme weather conditions or any other circumstance beyond their control.
SECURE PAY
BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser’s padlock or key icon. Encryption is the standard way of protecting your information as transmitted between you and SecurePay. This involves converting information into an unreadable code using a “key” (and also decoding it using this “key”). The longer the key, the more difficult it is for others to break the encrypted codes.
