Visitors' frequently asked questions | Brisbane Greeters

Brisbane Greeters - Visit Brisbane

1.  How can I book a greet?

It’s as easy as filling out our online booking form. Choose between a Greeter’s Choice Greet or a Your Choice Greet (special Interest / Precinct), and you’re all booked in for a Brisbane Greeters experience.

Online booking is essential for all Greets. No walk-ups.

We do not service large groups. 6-person (including children) maximum group size.

2. What’s the difference between a Greeter’s Choice Greet and a Your Choice Greet?

Greeter’s Choice Greets: 

  • Your experience is based on what your Greeter, as a local, loves best about Brisbane.
  • Can be booked online only
  • Join a small group of a maximum of six (including children)
  • Depart 10am daily, seven days a week from outside Brisbane City Hall (King George Square entrance).
  • At least three days’ booking notice is required.
Your Choice Greets: 
  • Your experience is designed to service only you/your family and friends, and is based on your interests and areas of choice. 
  • Can be booked online only
  • Depart from an agreed public location with your Greeter.
  • You can select your preferred date and morning/afternoon time slot – start between 10am or 1pm. 
  • You can nominate your preferred language, and special needs can be addressed. 
  • At least seven days’ booking notice is required. The earlier we receive your request, the greater the chance of us finding you the perfect Greeter.
  • May be requested up to three months in advance oly

3. What happens next?

Greeter’s Choice Greets:

Upon completion of our booking form, you will receive a confirmation email that we have received your booking. Should there be any changes, we will contact you via email.

Your Choice (Special Interest/Precinct) Greets: 

Upon completion of our booking form, you will receive a confirmation email that we have received your booking. Should there be any changes, we will contact you via email.

Once we have matched your booking, we will be in contact to let you know a match has been made. If booking more than one month in advance, we may not be able to confirm the arrangements immediately due to volunteer commitments. Your Choice can be requested up to 3 months in advance only.

4. If I need to amend/cancel my booking, what do I do?

As this is a volunteer service and we do not wish to inconvenience our volunteers who are giving freely of their time, we ask that you contact us as soon as possible if you need to cancel or amend your booking. To review or change your booking, please click on the button in your confirmation email.

5. How much does a greet cost?

The Greeter program service is free. However, should you wish to express your appreciation for our Greeters, you can choose to donate here.

You will need to pay for any public transport utilised during the greet, along with any food and beverage consumed. You will also be required to pay entry fees for any attraction visited that applies an admission charge.

Your Greeter will be able to provide an overall cost estimate before starting the greet.

6. How do I donate to the Brisbane Greeters service?

Brisbane Greeters are volunteers who freely give their time to welcome visitors and showcase our fabulous city.

To assist us in funding the ongoing operations for this amazing free public service, please consider making a donation.

You can make a donation of any amount, or perhaps a monthly recurring donation. Donations are non-tax deductible. Donate here.

7. What is the maximum size of a group?

We limit the maximum group size to six persons (including adults and children). This is a shared principle of Greeter Programs in the Global Greeter Network. We do not service large groups.

8. Can children come on a greet?

Children of all ages are welcome, but please note we cannot accept any children under the age of 18 without at least one adult. Additionally, please note that a child counts as 1 person on a Greet. For example, 2 adults and 2 children (regardless of age) equals a booking of 4.

9. Are greets suitable for visitors with special needs?

Brisbane Greeters welcomes everyone to use our service. Our Greeters receive special training support across our accessible city, and can tailor the Brisbane Greeters experience to address special needs requirements.

Brisbane Greeters are also able to address special language requests – just let us know when booking.

10. Who can book a greet?

Greets are open to anyone – whether you’re a Brisbane local, choosing Brisbane as your new home, a place to visit, or you’re here on business or to study.

11. Do the greets go ahead in bad weather conditions?

We will endeavour to carry out greets in all weather – rain, hail or shine. Remember to bring an umbrella if it’s raining, and as Brisbane’s sun is very strong, it’s always best to wear a hat and sun cream.

12. Am I guaranteed a greet if I book online?

While we will always aim to arrange a greet for your preferred date, this may not always be possible. Either way, we will confirm with you via email.

13. Where can I give my feedback after the greet?

We collect your feedback via TripAdvisor, or a link will be emailed to you after your greet. We really value your feedback, so please spare five minutes to tell us what you thought of your experience.

14. How can I share my photos with you from my Brisbane greet?

Use #brisbanegreeters on Facebook/Twitter/Instagram to share your photos with us, and your family and friends.

15. Where can I keep up to date with the Brisbane Greeters?

Like us on Facebook, follow us on Twitter, and follow us on Instagram.

16. Where can I access further information to help me plan the rest of my visit to Brisbane?

For more information about Brisbane and Greater Brisbane, go the Destinations section of visitbrisbane.com.au. You can also pop into the Brisbane Visitor Information Centre in the Queen Street Mall and the South Bank Visitor Centre in Stanley Street Plaza.

Staff there will assist with bookings and planning the rest of your stay in Brisbane.

17. Where can I access additional information about public transport?

We have an extensive and well-placed public transport network in Brisbane, ready and waiting to help you connect to all parts of Brisbane.

Your Greeter will provide assistance regarding the most economical and convenient ways of using Brisbane’s public transport. For more information, visit Translink’s website.

18. Where can I find information on other Greeter programs around the world?

Brisbane Greeters are proud members of the Global Greeter Network, sharing principles with many cities around the globe. To read more about the Global Greeter Network, head to globalgreeternetwork.info.

19. We haven’t answered your question?

If you have more questions, please contact us via email at [email protected].