Christmas at South Bank Frequently Asked Questions - Visit Brisbane

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Christmas at South Bank Frequently Asked Questions

When does Christmas at South Bank take place?

Christmas at South Bank will take place between 18- 23 December.

What time does Christmas at South Bank begin?

Christmas at South Bank will begin at 4pm and run until 10pm across each programmed evening. For specific activation times please visit the Christmas at South Bank page and click on the event you are interested for more details including timings.

Do I need to pre-register in advance to enter Christmas at South Bank?

No, patrons do not need to pre-register in advance; however, to manage crowds several COVID Safe measures will be in place during Christmas at South Bank. These measures include compulsory collection of each person’s contact tracing information via a ‘check in, check out’ process at all activations, as well as a free ticketing requirement on entry into Santa’s Stopover and Kids Craft & Storytelling.

Do I need to provide personal details for contact tracing purposes at Christmas at South Bank activations?

Yes, all patrons will be required to provide contact details when checking in and out of all Christmas at South Bank activations. This is completed via a smartphone. Entry will not be permitted into Christmas at South Bank activations if contact tracing information cannot be provided.

How will crowds be managed at Christmas at South Bank?

To manage crowds, each activation at Christmas at South Bank has been capped at a safe, authorised level of attendees. This capacity has been approved by Queensland Health and forms part of the COVID Safe Event Plan for Christmas at South Bank.

Should I expect to queue for Christmas at South Bank events?

Yes. At times, patrons may be required to safely queue at a distance for activations at Christmas at South Bank. This is because each activation area is capped at a safe attendee level. This capacity has been approved by Queensland Health and forms part of the COVID Safe Event Plan for Christmas at South Bank.

Do I need to purchase tickets for the Christmas Tree Spectacular?

No, this year patrons are not required to purchase a ticket for this activation, nor will a pre- registration be required. Patrons will be able to enjoy the Christmas Tree Spectacular on a first come, first served basis. Given this, please anticipate queuing and wait times. 

Will there be a waitlist for the Christmas Tree Spectacular?

Yes. If a patron has queued for the 5.30pm session and is unable to enter, they will be provided with a ticket, which gives them preference into the 7.30pm session for the same day. Please note that this ticket will not guarantee a person entry into the next session. These tickets are only valid on the same day and cannot be used for sessions at a later date. 

What movies will play at the Christmas Cinema?

Each programmed evening two movies will play at the Christmas Cinema- a child friendly session at 6pm and an 8pm session, suited to adults. To view all movies and session times, please visit the Christmas Cinema page

Where do I acquire tickets for Santa’s Stopover and Kids Craft & Storytelling?

Free tickets to Santa’s Stopover and Kids Craft & Storytelling can only be acquired at Flowstate ticketing booths, situated at the event. Ticketing booths will open one hour prior to scheduled sessions. Please note that there is a maximum number of tickets available per session. To view session times, please visit the Christmas at South Bank page

Do I need to acquire a ticket to Santa’s Stopover for each person in my group?

No. 1 ticket is acquired per group, with 6 being the maximum number of people per group. Patrons will be provided with a physical ticket once successfully booked into a session. 

Can I acquire a later session ticket for Santa’s Stopover/ Kids Craft & Storytelling?

No. Tickets can only be acquired for the next immediate session, which will be released 1 hour prior to the start time. 

Will there be a waitlist for Santa’s Stopover?

No, there will be no waitlist for Santa’s Stopover. 

Will there be an event staff member to take photos of attendees at Santa’s Stopover?

No. In adherence to the COVID Safe Event Plan approved by Queensland Health there will be no member of staff taking photos for patrons at Santa’s Stopover. In addition, Mr and Mrs. Claus will remain socially distanced from attendees at all times. 

Will I be required to leave Festive Beats or the Christmas Cinema once the set/ movie session has concluded?

No, however once the capacity of the venue is reached, the venue will function via a ‘one out, one in’ process to ensure COVID Safe venue capacity is maintained.

Can I bring my dog to Christmas at South Bank?

Yes, dogs are welcome at Christmas at South Bank provided they are kept on a lead at all times. Dogs are not permitted inside the Christmas Tree Spectacular. Dogs are welcome at Santa’s Stopover, for inclusion in photographs. Additionally, please note that if a patron’s dog is disturbing the experience of others during Christmas at South Bank, that patron may kindly be asked to leave the activation. 

Can I bring food to Christmas at South Bank?

Yes, patrons are welcome to bring their own food or picnics into Christmas at South Bank activations. Alternatively, guests are encouraged to support the local retailers by making a reservation throughout the festive season or purchase a takeaway picnic hamper from the premium River Quay restaurants - taking orders throughout the Christmas at South Bank program. Please head to our Eat and Drink page for lists of food and beverage retailers at South Bank.

Can I bring alcohol to Christmas at South Bank?

No, South Bank Parklands is not a fully licensed precinct. River Quay Green is licensed daily with an extended license until 10pm during the Christmas at South Bank program. All alcoholic drinks must be accompanied by a substantive meal and consumers must be over 18 years of age.

How will Christmas at South Bank be adhering to COVID Safe event guidelines?

To ensure public safety, several COVID Safe measures will be in place during Christmas at South Bank. These measures are per the Queensland Government’s COVID-Safe Event Plan and include a patron data collection requirement, crowd management and additional hygiene and cleaning methods throughout. 

What happens if there is a COVID-19 outbreak at Christmas at South Bank?

In the event of an outbreak at the event, patron contact details will be passed onto Queensland Health who will then notify attendees of the next steps.